Customers may request a refund within 30 calendar days from the date of purchase, subject to applicable law and the conditions of this Refund Policy.
1.1
Customers must contact CLARKECM LIMITED before requesting a refund.
1.2
Refund requests should include the order information and relevant details regarding the training service purchased.
2.1
Refunds may be considered where the purchased training service has not yet started or been delivered.
2.2
Where a training service, course, consultation, training material, or other digital service has already been commenced, provided, or delivered, the service may not be eligible for a refund except where required by applicable law.
2.3
Customers are responsible for providing accurate information regarding their training requirements. Refund requests resulting from incorrect or incomplete information provided by the customer may be subject to review.
3.1
Customers wishing to cancel a training service should contact CLARKECM LIMITED as soon as possible.
3.2
Where a training programme has already been scheduled, commenced, or delivered, cancellation and refund eligibility may depend on the specific service purchased and applicable legal requirements.
3.3
Where applicable, any cancellation charges or other applicable terms will be communicated to the customer before processing.
4.1
Approved refunds are normally processed within approximately 3 business days after approval.
4.2
Refunds will be issued through the original payment method whenever possible.
4.3
Processing times may vary depending on banks, card providers, PayPal, or other payment service providers.
