Professional training services provided by CLARKECM LIMITED are delivered electronically. We do not sell or ship physical products.
1.1
Orders are normally processed within 1–3 business days after successful payment confirmation.
1.2
Processing times may vary depending on the training service purchased, customer requirements, information provided, and order complexity.
1.3
Customers will receive confirmation once their order or training service request has been accepted.
2.1
Training services and related materials may be provided electronically through email, an online platform, digital learning resources, or another agreed communication method.
2.2
Customers are responsible for providing accurate and complete contact information required for service delivery.
2.3
Where additional information is required to provide the training service, customers may be contacted before the service is commenced or completed.
3.1
Digital training materials, course information, learning resources, and other applicable service content are normally provided after the relevant order has been processed.
3.2
The timing of training delivery may depend on the specific service purchased and any agreed training schedule.
3.3
Customers should ensure that they have access to a suitable email address, internet connection, and compatible device where these are required to access the training service.
4.1
There are no physical shipping charges for our standard training services.
4.2
Customers will be informed of any applicable service charges before completing an order.
5.1
Customers from the United Kingdom and international locations may use our services, subject to service availability and applicable regulations.
5.2
Customers are responsible for ensuring that they can lawfully access and use the relevant training services in their location.
6.1
If a customer does not receive expected training information or digital materials within the applicable timeframe, they should contact CLARKECM LIMITED promptly.
6.2
Where service delivery is delayed because required customer information has not been provided, the applicable delivery timeframe may be extended until the necessary information is received.
7.1
CLARKECM LIMITED aims to provide training services within the stated or agreed timeframe.
7.2
We are not responsible for delays caused by circumstances beyond our reasonable control, including technical failures, internet disruptions, third-party platform issues, or other circumstances that prevent or delay electronic service delivery.
